RidgelineCRM ("Ridgeline," "we," "us") is a product of Mongoose Athanor LLC, a Montana limited liability company. Ridgeline provides inspection-report and CRM software for roofing professionals ("the Service"). This policy explains what we collect and how we use it.
Account data (name, email, phone) when you sign up. Inspection data (property addresses, photos, notes, homeowner contact details) that roofing professionals enter to generate reports. Engagement data (report opens, questions asked, sections viewed) used to give the report's sender follow-up signals. Basic technical data (IP, device type) for security and rate limiting. Product usage inside the signed-in app (the pages you open, the buttons you press, messages and errors the app shows you), so we can see where Ridgeline is confusing and fix it; never what you type. If you book a call with us, the name, email, phone and note you give, to hold the call and send reminders.
To operate the Service: generating reports, syncing leads, sending notifications the account holder configures, and powering AI features. AI questions and report content are processed by our own AI, which runs within the same secure infrastructure as the Service and its data; it is never used to train AI models, and it is not sent to any outside AI company; we do not sell personal data, and we do not use homeowner data for advertising.
The “Questions?” button on our site is an AI assistant: your questions are answered by the same private AI, and we don’t keep the conversation. If you use “Talk to a person”, what you send (name, email, optional phone and company, your message and the page you were on) goes into our customer records so we can reply and follow up, like any enquiry; you can ask us to delete it at any time.
If you sign up, we keep your email, the role you picked and when you confirmed, and send one issue a month. Every issue has a one-click unsubscribe; you can also ask us to delete your address. We send it through our email provider.
If you received a Ridgeline report, your roofer entered your details to document their inspection. Your engagement with the report is visible to that roofer. To have your data removed, contact the roofer who sent your report, or email us and we will assist.
Data is stored with our hosting provider, with per-account isolation enforced server-side. Sessions use secure, HTTP-only cookies. Photos and reports are accessible only via unguessable tokens or authenticated sessions. Our host may measure aggregate, cookieless page-performance statistics.
Data is retained while an account is active. Account holders can delete inspections at any time; deleting removes the report and associated photos. Contact us to delete an entire account.
Questions, access requests, or deletion requests: [email protected].
Mongoose Athanor LLC (d/b/a RidgelineCRM)
1001 S. Main St., STE 600
Kalispell, MT 59901
United States