Set up your way
Ridgeline works the day you sign up. Set it up yourself with our step-by-step guide, or have our team do it with you. Every package is optional, and our help desk is always on.
Do it yourself
- ✓A step-by-step setup guide in your Front Office
- ✓Best practices from real roofing offices
- ✓The help desk, any time you're stuck
Phone line setup
- ✓Your own Twilio account and business number, set up with you by a person
- ✓Registered for business texting, so your texts get delivered
- ✓Connected to your Front Office and tested with a real call
You pay Twilio directly for calls and texts, usually a few dollars a month.
Hands-on setup
- ✓Our team sets everything up with you on a video call, or by email if you'd rather
- ✓Your phone answering, website form, team and price book, done right the first time
- ✓Tuned to how your office already works
Hands-on setup + phone line
- ✓Everything in hands-on setup
- ✓Plus your own Twilio number, set up and registered with you
- ✓Save $49, and your phone is answering by the end of the call
Rather not deal with a phone company at all?
Use the Ridgeline phone line: a business number on our account, with nothing to set up. $2 a month for the number, 2¢ a minute and 1.5¢ a text, billed with your plan. Carrier registration fees for business texting are passed through at cost.
Ask in the app any time, day or night, or reply to any of our emails. A person follows up on anything it can't answer.
Setup, your phone, your website form, your team and the best ways to use them, all inside the app.
Not sure which fits? Book a call with Torin, a roofing sales rep who built Ridgeline.
Questions
Do I need a setup package?
No. Ridgeline works the day you sign up, and the setup guide walks you through everything. The packages are for anyone who'd rather have it done with them.
What happens after I buy one?
Someone from our team reaches out within one business day to set a time for a video call, or to get started by email if you prefer hands-off.
What's Twilio, and do I need it?
Twilio is the phone company your business number lives on, so calls and texts reach your Front Office. Bring your own Twilio account, have us set one up with you, or skip it entirely with the Ridgeline phone line.
Can I change my mind later?
Yes. Start on your own and add a package any time, or move from the Ridgeline phone line to your own number. Your number can come with you.
Refunds?
A setup package is fully refunded if you cancel before your session. Just reply to your receipt.